Reasons to contact us
Request a review for duplicate payment, a paid result not delivered, or a defect in the provided service. Already valid checksums, unsupported files and failed correction do not require payment.
How to request a refund
Contact the seller by email or Telegram support with your request number, date, amount, reason and transaction reference or a receipt with full card details removed. Never send CVV, passwords or a full card number. The seller will review the request, communicate a decision and, with your agreement, arrange redelivery or a refund.
Seller and contacts · Telegram
Cancelling a transaction
Before payment, you can decline the result by leaving the invoice unpaid. After a charge, request cancellation or a refund; closing the page does not cancel payment. The seller processes an authorisation cancellation or refund through WayForPay according to transaction status. Verified duplicate charges are refunded.
Request review deadline
Up to 3 business days from receipt of the request
Deadline to initiate an approved refund
Up to 5 business days from refund approval
Refunds are processed through WayForPay to the original payment method. Bank and payment network processing determine when funds arrive. Refunds are not automatic; this does not restrict statutory consumer rights.